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Boat Maintenance (General Purpose Hand)

Warranty Coordinator

Overview

We are seeking an experienced Warranty Coordinator. The candidate’s expertise will ensure that our customers receive top-notch customer care service. The key roles and responsibilities of the position will include, but are not limited to:

Role, duties and responsibilities:

Manage and process all warranty claims, maintain detailed records, follow up on claims, and
ensure timely submission and resolution with manufacturers and suppliers.
Serve as the primary contact for customer warranty issues, communicate claim status and
resolutions to customers and educate customers on warranty terms and conditions.
Build and maintain relationships with manufacturers and suppliers and coordinate to resolve
claims efficiently and ensure policy compliance.
Provide technical assistance for warranty issues, assist in diagnosing and troubleshooting
problems and coordinate with service technicians for repairs and replacements.
Keep organized records of all warranty activities, prepare reports on warranty claims and
resolutions and analyse data to identify trends and recommend improvements.
Identify and implement improvements in warranty processes and develop standard operating
procedures for warranty management.
Work with sales, after-sales, and service teams for seamless customer experiences.
Communicate effectively with all stakeholders.
Coordinate with inventory teams to manage warranty parts and materials, and track the
return of defective parts.
Conduct quality checks on warranty work and address issues.
Manage warranty-related projects, including scheduling and resource allocation.
Provide support and assistance to the Project Specialist as required. This includes
collaborating on warranty-related projects, assisting with technical issues, and contributing to
the overall success of project initiatives.
Any other duty that will be directed by the Operations Manager from time to time.

Candidate profile, requirements, skills:

2+ years work experience in warranty administration, customer care, or related role.

Experience working in the maritime industry is preferred.
Excellent communication and interpersonal skills, with the ability to explain technical concepts and procedures to customers and colleagues.
Excellent command of written and spoken English is essential.
Must be deadline orientated, self-motivated and proactive, and commitment to delivering service excellence.

Benefits:

An attractive financial package is being offered which is competitive and commensurate with experience.
Yachthub prides itself to be an equal opportunity employer. We encourage our employees to take the various opportunities for personal and professional development and growth.
A structured performance review is carried out at least on an annual basis and subject to discretionary salary review and performance bonus.

All CV applications must be submitted via the contact form below.

Boat Maintenance (General Purpose Hand)

Overview

Are you passionate about boats and the maritime industry? Do you have an eye for detail and a strong work ethic? Yachthub Service and Management is seeking a dedicated and skilled Boat Maintenance (General Purpose Hand) to join our team at our Marsa location. If you’re ready to take on the responsibility of maintaining and polishing boats, preparing surfaces, and assisting in general maintenance tasks, we want to hear from you!

Role, duties and responsibilities:

Boat Polishing:
- Perform thorough cleaning and polishing of boat exteriors and interiors to maintain a high-quality appearance.
- Utilize polishing equipment and materials to remove oxidation, stains, and blemishes.
- Apply wax and protective coatings to preserve the boat’s finish and protect it from environmental factors.

Surface Preparation:
- Prepare hull surfaces by sanding, cleaning, and removing old coatings or rust as necessary.
General Maintenance:
- Assist with general maintenance tasks on boats.
Cleaning and Detailing:
- Assist in cleaning and detailing boat interiors and exteriors to the highest standards.
- Use cleaning products, equipment, and techniques to remove dirt, grime, and stains from various boat surfaces.
- Ensure cabins, decks, and other boat areas are clean and sanitized.

Candidate Profile, Requirements, Skills:

Previous experience in boat maintenance and detailing is a plus.
Strong work ethic with a commitment to maintaining high-quality standards.
Ability to work in a team and follow instructions.
Willingness to learn and adapt to new tasks.
Physical fitness and ability to work in various weather conditions.
Attention to detail and a passion for boats and marine maintenance.

Benefits:

An attractive financial package is being offered which is competitive and commensurate with experience.
Yachthub prides itself to be an equal opportunity employer. We encourage our employees to take the various opportunities for personal and professional development and growth.
A structured performance review is carried out at least on an annual basis and subject to discretionary salary review and performance bonus.

All CV applications must be submitted via the contact form below.

MARINE TECHNICIAN

Overview:

Calling all sea-loving enthusiasts! Here’s your chance to dive into the marine industry as a Marine Technician with YachtHub Service and Management in Marsa. If you’re seeking a career that blends passion with profession, look no further.

Role, duties and responsibilities:

Carry out the technical diagnosis, repairs and maintenance services, responsive to the customers perceived needs.
Provide accurate estimates for all maintenance, repairs and products sold in liaison with the senior technical officer and operations manager.
Ensure that all work on vessel has been authorized, and clarify with senior technical officer and operations manager as and when required.
To ensure efficient use of materials, equipment and to ensure that all work processed is carried out in a safe and economical manner.
Test vessels and diagnose same as and when required by the senior technical officer and operations manager.
To report on all current and possible future vessel faults, noticed while working on any vessel.
To keep abreast of all technical issues, bulletins, updates etc.
Ensure adequate maintenance of tools and equipment within the company.
To ensure that all company documentation is correctly filled in, and time allocations made before passing to the operations manager and accounting department.
Ensures that all warranty procedures are followed, in line with the company’s and manufacturers procedures.
Personally assess the customers’ requirements, by visiting their vessel, and understanding the customers concerns, as required.
Maintain good relationships with customers by meeting and exceeding their expectations.
Answer customers questions with regards to technical problems with their vessels, warranties, and repairs in a manner that is easily understood, and does not use excessive technical jargon.

Candidate profile, requirements, skills:

Proficiency in diagnosing and repairing marine vessels, including engines, electrical systems, and mechanical components.
Previous experience in a similar role within the marine industry.
Ability to quickly identify issues, develop effective solutions, and implement repairs to ensure vessel functionality.
Excellent communication skills to interact with customers, provide technical advice, and explain repair procedures in a clear and understandable manner.
Flexibility to work in a fast-paced environment and adapt to changing priorities and customer needs.
Relevant certifications and licenses, such as marine technician certifications or qualifications in mechanical engineering, are advantageous.
Dedication to providing exceptional customer service and ensuring complete customer satisfaction with all repairs and maintenance services.

Benefits:

An attractive financial package is being offered which is competitive and commensurate with experience.
Yachthub prides itself to be an equal opportunity employer. We encourage our employees to take the various opportunities for personal and professional development and growth.
A structured performance review is carried out at least on an annual basis and subject to discretionary salary review and performance bonus.

All CV applications must be submitted via the contact form below.

SUBMIT YOUR CV

Kindly submit your CV here – one of our team members will be in touch soon!

VACANCIES

Join our team.

WORK WITH US

Warranty Coordinator

Boat Maintenance (General Purpose Hand)

marine technician

Warranty Coordinator

Boat Maintenance (General Purpose Hand)

MARINE TECHNICIAN

SUBMIT YOUR CV

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